If you believe that your package is lost or missing, you will need to contact the shipping carrier directly with your tracking number.  If tracking shows that your package has been delivered, check your mailbox and surrounding area (including neighbors and businesses).  Carriers will often hide packages out of public view.  Or, provide a key to a Lock Box.

PremierLash is not responsible for package loss or theft.  Customers must coordinate all resolution with the courier company.  

USPS:  800-275-8777 | UPS:  800-742-5877

ROUTE Order Protection:  During check out, you have the option to add Route Package Protection to your order.  Route protects your package against damage, loss & theft.  All claims are filed directly through claims.route.com or through the Route mobile app.  Search for answers to common problems and get support here. 

In ALL INSTANCES, GET US INVOLVED.   SEND US AN EMAIL OR CALL 801-803-1348.